Privacy Policy

At HostnBuild (operated under https://hostnbuild.in), accessible to clients across India and globally, the privacy of our visitors and clients is of utmost importance. This Privacy Policy outlines the types of personal and business information collected, how it is used, stored, and protected in strict accordance with the Information Technology Act, 2000 (Section 43A), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDP Act, 2023) of India.

1. Information We Collect

When you register on our billing portal, communicate via WhatsApp/Phone, or purchase our hosting & website packages, we may collect the following data:

• Personal Contact Information: Full name, verified email address, contact phone/WhatsApp number, and billing/registered address.
• Business & Website Data: Business name, domain name preferences, logos, text copy, images, and content you provide for your website setup.
• Billing & Transaction Details: Invoicing information, transaction IDs, payment method details. (Note: We do not store sensitive credit/debit card numbers or CVV; all payment transactions are processed securely through certified PCI-DSS compliant payment gateways).
• Technical Server Logs: IP address, browser user-agent, operating system, and access timestamps recorded automatically by our web servers for firewall security, DDOS prevention, and debugging.

2. Purpose and Legal Basis of Processing

We process your data only for legitimate business purposes:

1. To provision and maintain your NVMe SSD hosting servers, SSL security certificates, and business email accounts.
2. To build, customize, test, and launch your free professional website within the promised 24-hour turnaround.
3. To submit sitemaps and optimize Google Search Console indexing for your website.
4. To communicate order status, renewal reminders, security alerts, and customer service updates.
5. To comply with legal obligations under Indian statutory regulations.

3. Data Protection & Security Standards

HostnBuild enforces industry-leading administrative, technical, and physical safeguards to protect your personal data:

• SSL 256-Bit Encryption: All data transmissions between your browser and our servers are encrypted using modern Transport Layer Security (TLS 1.3).
• NVMe Cloud Isolation: Client databases and file systems are segregated in isolated virtual environments with daily automated backups.
• Firewalls & DDOS Mitigation: Enterprise-grade web application firewalls filter malicious bots and unauthorized access attempts.

4. Cross-Border Data Transfer & International Hosting Compliance

To ensure high speed, enterprise reliability, and 99.9% uptime, HostnBuild utilizes tier-3 secure cloud infrastructure and NVMe data centers located internationally (including the United States and global edge nodes) provided by enterprise-grade infrastructure providers (IONOS SE / Certified Data Centers):

• Compliance with DPDP Act 2023 (Section 16): The Digital Personal Data Protection Act of India permits cross-border data storage and transfer to international jurisdictions that are not restricted by the Central Government of India. Our servers are hosted in secure, internationally recognized jurisdictions.
• No Payment Card Storage: In compliance with Reserve Bank of India (RBI) payment directives, HostnBuild does not store any sensitive credit card, debit card, or banking credentials on international servers. All payment transactions are handled entirely by certified, RBI-compliant Indian payment aggregators (e.g. Razorpay, Cashfree, UPI).
• Data Center Certifications: Our cloud data centers adhere to ISO/IEC 27001, SOC 2 Type II, and PCI-DSS physical security certifications with 24/7 biometric access controls and automated disaster recovery.

5. Data Retention & User Rights

Under Indian privacy regulations, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request updates or corrections to incomplete or inaccurate details.
• Erasure / Deletion: Request deletion of your account and personal records upon termination of services, subject to mandatory tax retention laws.

6. Statutory Grievance Redressal Officer

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of the designated Grievance Officer for HostnBuild are as follows: